1, Delivery time:15-20 days
2, Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
3, Shipping: by UPS or DHL or some special airline.
Refunds, returns & exchanges
What kinds of condition can be returned?
1. If return problem is caused by us, we accept return and refund you in full. Please check the followings to know more:
If you received a damaged product, we accept return;
If the product you received is not the color you ordered, we accept return; (Color may vary by different monitors, so a little color deviation is normal.)
If the product you received is not the size you ordered, we accept return. (1-3 centimeters difference is normal, we do not accept return)
(1). Return request will not be accepted by personal preference.
(2). Custom sizes, custom style and custom color can not be returned, because it is custom made for u.
1. Does the dress can be made in different colors?
Yes! we can make the dress in the color for you.
2. Can I rush the order?
Yes! If you want to receive the dress asap, we can do rush order for you.
3. Is the custom order available?
Yes! We can do custom dress for you both in size and color. And if you want to make a change for our original dress or order a dress which is not our lists, both of them are OK, just please send me conversation and tell me what you want.
4. What's the return policy?
Our customers can return/exchange the dresses for refund, if we send you wrong size/color/poor quality dresses.
We are unable to take the return if you personally feel the dress does not look on you, but there is no any problem on the dress!
5. IF you have any problem, please feel free to let me know and send me conversation.
Thank you for reading.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.